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Manageability
In over 90% of cases managers were uneasy when:
1. There was insufficient knowledge about alternative shift patterns.
2. The impact of shift patterns was ill-defined or unknown and unable to be demonstrated.
3. The shift pattern was too complicated to maintain in practice.
4. Shift patterns that could not succeed discredited the process.
Staff Supply Demand Match (SSDM)
Over 80% of shift patterns failed to deliver an efficient staff supply due to:
1. A poor understanding about matching business demand and staff supply.
2. The belief existing shift arrangements can not be improved.
3. A culture which regards business and staff needs as always being in conflict.
4. Poor understanding of the peaks and troughs of business demand.
5. Lack of senior management sponsorship and ownership of resource management issues.
Staff Welfare
Over 45% of shift patterns failed to reduce the risks of:.
1. Excessive work hours and insufficient rest periods increasing fatigue.
2. Higher incidence of staff referrals to an occupational health service.
3. Attracting higher insurance premiums for workers compensation schemes.
4. Demonstrating requests for flexible working have not been properly considered.
External Factors
Over 65% of shift patterns failed key areas of the corporate mission statement visible to customers.
1. Failing to address customer continuity issues.
2. Little or no risk assessment of staff working longer shifts.
3. Inconsistent or no effective phased return to work (PRtW) planning.
4. Ineffective resource allocation based on invalid criteria.
